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| Laptop Photo by Caspar Camille Rubin on Unsplash |
A frequent attendee of the yearly knowledge conference hosted by ServiceNow in Las Vegas, Luai Bashir is a principal consultant in financial services, insurance, and banking. Luai Bashir has led the establishment of best practices for ITSM reengineering, including presentation decks and Sprint Zero plans for multiple processes.
Also known as Information Technology Service Management, ITSM is the art of implementing, managing, and delivering information technology services as specified by the needs of an organization where the service is employed. In essence, ITSM provides value by ensuring human resources have the right combination of technology and processes.
For IT, ITSM supports business strategy by leading to a better understanding of a business' needs, a process called business alignment. ITSM helps in defining responsibilities and roles for the IT department and also provides analytics to scale and improve IT’s performance. In addition, ITSM helps IT departments satisfy end-users with pragmatic expectations.
For businesses, IT provides superior service delivery at a lower cost. It also enables employees to become familiar with the available services and learn how to use them. When a business runs ITSM efficiently, it will have the benefit of quickly adjusting to changes in technology and the market.
Also known as Information Technology Service Management, ITSM is the art of implementing, managing, and delivering information technology services as specified by the needs of an organization where the service is employed. In essence, ITSM provides value by ensuring human resources have the right combination of technology and processes.
For IT, ITSM supports business strategy by leading to a better understanding of a business' needs, a process called business alignment. ITSM helps in defining responsibilities and roles for the IT department and also provides analytics to scale and improve IT’s performance. In addition, ITSM helps IT departments satisfy end-users with pragmatic expectations.
For businesses, IT provides superior service delivery at a lower cost. It also enables employees to become familiar with the available services and learn how to use them. When a business runs ITSM efficiently, it will have the benefit of quickly adjusting to changes in technology and the market.
